Privacy Notice

At Independent Opera we are committed to maintaining the trust and confidence of our award holders, audience, visitors to our website and subscribers to our newsletter by ensuring the privacy and security of their personal information.  We are a charity based at Music Base, Kings Place, 90 York Way, London, N1 9AG.  Our register charity number is 1162432.  Here you’ll find information on how we treat your data.

How we collect your personal information

We collect your personal information when you interact with us, this may be by visiting our website, signing up for our mailing list, applying for one of our awards, contacting us via email or telephone, or interacting with us on social media.  From time to time we may also receive data about you from our performance venue partners, this is usually in the form of anonymised statistics. 

Website usage information is collected using cookies – see our cookies policy below.

What information do we collect from you?

We may collect, use and store your name, email address, phone number, address, event attendance, publicly available social media activity and internet log information.  If you contact us, we may keep a record of that correspondence. 

If you are applying for one of our awards, we will collect the information contained in your application form and accompanying documents, and other information you may share with us at interview.  Further information on how we process award applications can be found in application packs.

We will only collect the information that is necessary to provide the particular service that you have requested or to carry out our charitable work.

How we use the information about you

Where you have given us your consent by opting in, we use your information to send you updates via our newsletter about our events, our artists and news, and about specific topics you have requested to hear about such as our professional development events for artists or our awards.  See below for more information on how we do this.

We may have legitimate interests to collect, hold and use other information about you.  These include personalising your experience of our website or of the newsletters you receive from us; to help us understand our audience needs better including measuring and understanding how they respond to our artistic events and marketing; to manage our organisation effectively and improve our work; to keep our database accurate and relevant; and, if you are a business contact, to promote our artists and events.  

How we manage and protect your data

We are committed to protecting your personal information.  We use robust and appropriate technologies and policies including encryption to ensure information we have about you is protected.  We don't sell, rent or trade email lists with other organisations and businesses. 

We may share information about you with other organisations who help us deliver services to you and who we use in the course of our business (for example we use Mail Chimp to manage our mailing lists and Dropbox for our general data storage).  We will make sure that anyone we share data with is under the same conditions as we are bound to by this privacy notice. 

We may transfer to and store your information in services outside of the EEA.  This will typically occur when service providers are located outside the EEA and these transfers are subject to special rules under data protection laws.  We may transfer your data to the USA to companies such as Mail Chimp, Dropbox, Google, HubSpot and Twitter, who are part of the EU-US Privacy Shield initiative.  

We will keep your information only for as long as it is reasonably necessary to carry out our activities and fulfil our legal obligations.  The period we hold this data will vary according to the purpose, but will not usually be for more than six years.

Access to your information and correction

You have the right to request a copy of the information that we hold on you, and you can ask us to correct or remove information you think is incorrect. You have the right to ask us to delete your personal data.   

If you would like a copy of some or all of your information or would like to correct or delete it, please contact us on info@independentopera.com, by phone on 0207 014 2802 or by post to the General Manager, Independent Opera, Music Base, Kings Place, 90 York Way, London, N1 9AG.

If you think we are misusing your data, you have the right to lodge a complaint with the Information Commissioner’s Office.  Further information including contact details is available at https://ico.org.uk 

Changes to this privacy notice

We keep our privacy notice under regular reviews.  This privacy notice was last updated on 10 May 2018.

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Visitors to our website

When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.  We do this to find out things such as the number of visitors to each page.  This information is only processed in a way that does not identify anyone.  We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.  You can find out more information on how cookies are used in our cookies policy below.

If we do want to collect personal information through our website, we will tell you about it and ask for your consent.  We will make it clear when we are collecting the personal information and will tell you what we intend to do with it.

Links to other websites

Our website contains links to other websites, including to our partner venues who manage ticket booking for our events.  This privacy notice applies only to this website, and you should read their privacy notices to see how they use information about you.

 

Cookie Policy


What are cookies?

Cookies are a small piece of text, sent to your browser or to the website developer by the website you are visiting. They are used to help the website to remember information about your visit, like preferred language, and to help you navigate the website efficiently. Cookies play an important role in enabling and enhancing the usability of a website and without them some features may be limited or may not function at all.

Cookies used on independentopera.com do not identify you, nor do they store your personal information; they do track how you use our website. The types of cookies we use are detailed below.

Analytics Cookies

Google Analytics is Google’s analytics tool that helps website and app owners to understand how visitors engage with their websites. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to Google. Cookies used: _ga, _gat

Preference Cookies

These cookies allow our websites to remember information that changes the way the site behaves or looks, such as your preferred language or the region you are in. Data may be collected by these companies that enable them to serve up adverts on other sites that are relevant to your interests. Google Cookies: NID

Session Cookies

These cookies store temporary information to enable site functionality and security. They are automatically deleted when you close your browser. Cookies used by our website developer, Expression Engine: _exp_csrf_token, _exp_last_activity, _exp_last_visit, _exp_perpage, _exp_tracker

 

Newsletter sign up

As part of the registration process for our e-newsletter, we collect personal information such as name and email address. Depending on the marketing communications you may have agreed to receive, we use that information to tell you about our ourselves, our artists and future performance events; to tell you about our professional development events for artists and audition opportunities.

We may also contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied.

We use a third-party provider, Mail Chimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Mail Chimp’s privacy notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing info@independentopera.com with the subject ‘Unsubscribe’.

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